We know that your needs may be very different to other customers’. So you can choose what level of support you need from a range of options, helping you ensure service excellence while keeping costs down.
Ensure your operational technology always runs at peak performance, and keep the hassle and expense of any unavoidable downtime to an absolute minimum
Strengthen your business with our technical expertise and rich experience. For synchronisation and timing, Chronos is arguably the most knowledgeable team in the world with over 35 years’ specialist experience. Indeed, you’ll join the ranks of some of the world’s largest service providers when you choose us to help keep your critical networks operational and reliably generating revenue.
Chronos operates globally, providing round-the-clock telephone support, and can offer next-day support in many locations. You can also rely on next business day dispatch of replacement hardware in most cases, with the aim of ensuring that your timing and synchronisation systems are able to continue operating without downtime.
Modern networks are designed with redundancy in mind, giving you resilient defences against catastrophic failures. Yet equipment failures do still happen and unforeseen events can also cause failure.
Choose Chronos to help you minimise disruption.
Choose Chronos to help you minimise disruption
Expert Flexible Support Built Around You
Maintaining GNSS Resilience
Maintaining satellite equipment, and its cabling and connections to rack-based devices, is a specialised area of expertise. Chronos’s wealth of practical experience can help you save time and hassle.
Lifecycle Support
More than 150 customers in over 50 countries rely on Chronos for support. You can depend on us for support from hardware implementation all the way to end of life, helping you deliver maximum ROI.
The Chronos Difference
Chronos’s fast and effective support is a key ingredient in helping you maintain your GNSS, timing and synchronisation technology, so you can ensure maximum uptime.
Datasheets
chronos-support-service.pdf
Exemplary Support from Chronos
My relationship with Chronos has always been exemplary. Jason and Darren continually strive to deliver the best customer experience whether through parts replacement, fault resolution, or query answered.
I always know that when I place a ticket through Nokia into yourselves, that my ‘issue’ will be dealt with swiftly – normally much quicker than I can resource within Network Rail.
Justin Sharman Senior Network Support Engineer, Network Rail
First class installations and technical assistance
IPC Network Services provide clock synchronisation and time stamping service engineered to deliver high precision, reliable, and traceable time feeds to global financial market participants through its Connexus Chrono product.
Chronos Technology have supplied, supported and maintained synchronisation equipment in our EMEA division for over ten years. Their installations and technical assistance have been first class during this time and they are very responsive when required for urgent assistance and extremely flexible when called upon.
Andrew Kriescher Project & Design Engineer, IPC Network Services